Privacy policy.
Privacy Policy
Last updated: 24th August 2025
At Furreal Holiday Home & Treats, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect:
Personal details (name, email, shipping address, phone number) when you place an order or contact us.
Payment information (handled securely by our payment processor; we never see or store your full payment details).
Website usage information through cookies or analytics tools to improve our services.
2. How We Use Your Information
We only use your data to:
Process and deliver your orders
Communicate with you about your order or respond to inquiries
Improve our products, services, and website experience
Send occasional updates or promotions (only if you’ve opted in)
3. Sharing Your Information
We do not sell or trade your personal information. We may share it only with trusted third parties such as:
Payment processors (e.g., Stripe, PayPal)
Delivery companies (e.g., Royal Mail, couriers)
Website analytics tools (e.g., Google Analytics)
These parties only use your data to complete services on our behalf and are required to keep it secure.
4. Cookies
Our website uses cookies to provide a better browsing experience and to understand site traffic. You can control cookie settings through your browser at any time.
5. Your Rights
You have the right to:
Request a copy of the data we hold about you
Ask us to correct or delete your personal information
Withdraw consent for marketing communications at any time
6. Data Security
We use appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.
7. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: furrealholidayhome@gmail.com
Address: Whitburn, West Lothian, EH47 8PQ